Mr. Nicholas Veni

head shot
Mr. Nicholas Veni

Technology Office, 973-509-6431
nveni@montclair.k12.nj.us

Title:
Manager of Technical Support

Description of Responsibilities:
Manage District Technicians and School Technology Coordinators; assign support requests in Zendesk and create content in our Help Center; provide secondary (backup) support for various district services.

What I do for you:
I work with all district stakeholders to ensure District Technicians and School Technology Coordinators provide enterprise support solutions. Our goal is to provide everyone with an excellent support experience no matter what building they are in or which Office of Technology member they are working with. I also work to minimize the impact of technological downtime by assigning tasks to Office of Technology staff members and creating self-help articles in Zendesk. I also manage the Future Professionals program that gives high school students work experience in the field of technology.

What you can do to help me:
Notify me if you feel that your child or their teacher is not receiving adequate technical support.

Problems/Questions to direct to me:
Anything related to accessing various technical resources such as G Suite for Education apps and district purchased hardware.
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